How to Improve Your Security Incident Response with Automation

Automation can drastically improve the way your organization handles incident response. The growing volume of threat alerts is overwhelming the ability of security operations teams to keep pace. In fact, 93% of organizations report that they are unable to address all of their security alerts the same day.

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Automation can drastically improve the way your organization handles incident response. The growing volume of threat alerts is overwhelming the ability of security operations teams to keep pace. In fact, 93% of organizations report that they are unable to address all of their security alerts the same day.

Manual processes for incident response eat up a lot of your time, are tedious and frankly unnecessary with today’s available technology. The process of identifying problems, isolating infected systems, researching a threat, etcetera all cause a headache that is largely avoidable. No more weekend worries, rushing to the office or wire-ripping is necessary with ServiceNow Security Operations.

For example, let’s say you’re faced with containing and investigating a malware intrusion. You’d be faced with a long list of tasks, and if you’re not able to respond quickly you could end up with a serious situation on your hands and progressively worse damage as time goes on. ServiceNow offers autonomous tools that can identify, isolate and remediate any such intrusion in a matter of minutes, no human input required.

Automating security procedures introduces a myriad of benefits and optimizations that help your cybersecurity team better understand, analyze and respond to even the most complex incidents. ServiceNow‘s workflows do just that.

Features

Workflow management with Flow Designer

Standardize assignments and coordinate discovery, identification, and remediation across IT and security.

Phishing reporting and response

Speed up time-to-know and time-to-respond to implement resolutions faster. Merge and prioritize incidents with automation and predictive intelligence.

Security operations efficiency dashboard

Get a centralized view of performance, identify incident trends and stage analysis to reveal roadblocks.

Third-party security integrations

Coordinate response with solutions for SIEM, threat intelligence and network and endpoint security.

Benefits

Manage exposure to threats

Gain resilience with real-time views of your security posture. Prioritize incidents based on business impact.

Having your security posture analytics at your disposal gives your organization a momentous advantage over threat actors. Learn how, why and when incidents are happening and use that data to implement important changes that save time and money.

Enable fast, fluid response

Establish repeatable processes with automated workflows and standardized playbooks.

In many cases, a bulk of cyber threats are ‘false alarms,’ mislabeled and repetitive. Spending human-hours to deal with these kinds of incidents is not an optimal use of the SecOps team’s time. By introducing automation, teams are able to focus on serious threats, while automated processes handle the small stuff.

Resolve threats quickly

Empower your team to work on the most important tasks first. Collaborate and automate to drive results.

Without having to worry about the inflow of smaller, superfluous incidents, teams are more prepared to respond to important tasks, which means they get taken care of more quickly and with greater attention to detail.

92% of security leaders agree that automation is integral for modern threat management, yet only 65% of organizations have partially automated alert processing. If this sounds like your organization, it’s time to consider introducing automation to your security incident response program. Talk to us about how we can work together to help you mature your cyber risk program.

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How to Improve Your Security Incident Response with Automation

Automation can drastically improve the way your organization handles incident response. The growing volume of threat alerts is overwhelming the ability of security operations teams to keep pace. In fact, 93% of organizations report that they are unable to address all of their security alerts the same day.

Knowledge Wrap Video

The event provided a vibrant platform for reconnecting with peers, delving into AI transformation, and driving innovation with purpose. Read on to discover how NewRocket made its mark at Knowledge 2024.

What We Learned

From recent insights gathered, we learned that ServiceNow customers are increasingly receptive to adopting AI solutions and ServiceNow has the tools to embrace that head on. However, there's a gap in AI use-cases for more mature users, highlighting the need for a creative approach to accommodate their business needs.

In navigating AI adoption, organizations are challenged to find the delicate balance between embracing innovation and avoiding dependency on emerging technologies. Advisory consulting and trusted guidance beyond initial queries spark interest, particularly around AI's impact on operations. Read our AI blog series to learn more about our approach.

Excitement around GenAI is apparent, with most users eager to explore its potential benefits and invest in quick wins. Notably, advanced use cases like process mining are gaining traction. Key solution themes include interest in native mobile applications, Employee Center migration, and the urgent need for enhanced data capabilities.

Recognitions and Awards

ServiceNow Americas Employee Workflow Partner of the Year

The ServiceNow Americas Employee Workflow Partner of the Year award celebrates Partners' exceptional efforts in enhancing employee experiences through innovative collaborations and technology solutions. Learn More.

UK Public Sector Partner of the Year Award

The ServiceNow UK Public Sector Partner of the Year underscores  Partners' dedication to driving digital transformation and delivering exceptional outcomes for public sector organizations in the UK.

ServiceNow.org Partnership for Good Grant

The ServiceNow.org Partnership for Good Grant highlights Partners' commitment to leveraging technology for social impact and driving positive change in communities around the world. Learn More.

Top 10 Finalist for ServiceNow Best Employee Portal of the Year

ServiceNow's Best Employee Portal of the Year award recognizing Partners' dedication to creating innovative solutions that empower employees and enhance workplace experiences. Learn More.

NewRocket Booth

At ServiceNow's Knowledge 24 event, we connected with 350+ attendees at our booth, showcasing how NewRocket supports organizations on their ServiceNow journey. AI emerged as a key topic, reflecting the growing interest in its potential across businesses. Our strategic advisory approach, FlightPath, aligns technology with business objectives, drawing on our expertise in customer, employee, technology, and security transformation. Plus, we captivated attendees by transforming them into astronauts using AI. See the photo booth results here!

Workshops and Speaking Sessions

Beyond Personas: Developing Holistic Frameworks to Personalize User Solutions

Industry innovation: Consilio’s Transformation Journey on ServiceNow

Dive Into Prototyping to Accelerate Validation With Design Libraries

Make Better Business Decisions by Integrating Risk and Compliance

Participating in ServiceNow's Knowledge sessions and workshops this year was truly enriching. Interacting with customers and partners provided invaluable insights into the future state of ServiceNow and allowed us to have in-depth discussions on how we can collectively offer better experiences across various facets of the platform. From exploring advanced AI integrations to optimizing workflow processes, the conversations were not only enlightening but also inspiring, fueling our commitment to innovation and excellence in the ServiceNow ecosystem. We can't wait to see you next year!

NewRocket Party

Our poolside event at the Capri restaurant in Las Vegas provided a refreshing break from the conference hustle, allowing us to unwind and connect with friends, colleagues, partners, and customers in the cool open air. As the night progressed, we loved creating unforgettable memories and strengthening our bonds within the ServiceNow community.