Meet the Changes in Your Industry With Confidence

We have more than platform expertise — we have vast industry knowledge. And we understand how to apply ServiceNow to solve your specific industry challenges

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Industries We Serve

We are passionate about improving the world of work

ServiceNow Advisory Services and Customer Success

NewRocket industry tailored experiences available in

North America
Asia Pacific
EMEA
Financial Services

Navigating the complexities of financial services requires a partner who understands the challenges of the industry. From streamlining manual processes that delay operations, to enhancing compliance with ever-changing regulations, and improving customer experiences through efficient workflows—our solutions powered by ServiceNow deliver impactful results.

Use cases we help solve

  • Visible & Efficient Back Office: Improve service levels and productivity with better visibility into client interactions.
  • Transformation Mapping: Develop a strategic plan to evaluate your existing systems and processes.
  • Enhanced Compliance Competencies: Manage audits proactively and prove adherence to external regulators in record time.
  • Call Center Transformation: Earn customer loyalty with better service, even during peak contact times.
Technology, Media, and Telecom

In fast-paced industries like telecom, media, and technology, delivering seamless services and managing complex infrastructures requires precision and agility. Our ServiceNow solutions are designed to streamline operations, eliminate swivel chairing, and create a single source of truth with industry-specific CMDB structures and workflows. From automating service delivery to optimizing the entire contract lifecycle—spanning signature to billing and invoicing—we empower TMT organizations to enhance efficiency, reduce downtime, and improve customer satisfaction.

ServiceNow Advisory Services and Customer Success

NewRocket industry tailored experiences available in

North America
Asia Pacific
EMEA

Use cases we help solve

  • Industry-specific CMDB and workflows: Design and implement tailored CMDB models and workflows that reflect the unique needs of telecom, media, and technology environments.
  • Tailored portal experiences: Create customized, user-friendly portals that provide clients and internal teams with intuitive access to services, requests, and insights.
  • Eliminate swivel chairing: Unify systems and processes within ServiceNow to reduce manual effort and ensure consistent data across platforms.
  • End-to-end contract lifecycle management: Automate contract signature to billing and invoicing, reducing errors and accelerating revenue generation.
  • Network and service management: Streamline the management of complex network assets, media services, and technology ecosystems to improve uptime and performance.
  • Enhanced customer experience: Centralize customer data and automate service workflows to deliver faster, more reliable support and services.
ServiceNow Advisory Services and Customer Success

NewRocket industry tailored experiences available in

North America
Asia Pacific
EMEA
Service Providers

Managing service delivery across multiple clients demands a partner who understands the unique challenges of the MSP industry. Our solutions help MSPs build a robust service portfolio aligned with the Common Service Data Model (CSDM), ensuring scalable and standardized offerings. We specialize in architecting domain separation to support client-specific visibility and process differentiation, while eliminating swivel chairing by making ServiceNow the single source of truth. From contract signature to billing and invoicing, we build a 360° view of the customer and streamline the full service delivery process to drive operational efficiency and increase client satisfaction.

Use cases we help solve

  • Build a robust service portfolio: Leverage the CSDM to create scalable, standardized offerings aligned with best practices and client needs.
  • Streamline contract to billing: Automate and optimize the full process from contract signature to billing and invoicing, ensuring faster and more accurate service delivery.
  • Domain separation architecture: Implement secure domain separation to manage client-specific workflows, visibility, and reporting.
  • Operational efficiency at scale: Automate repetitive tasks and standardize service delivery across multiple clients to improve performance and reduce costs.
  • Eliminate swivel chairing: Consolidate tools and data into ServiceNow, creating a unified platform for streamlined operations and reduced manual effort.
Higher Education

The evolving demands of higher education institutions call for a partner who understands the unique challenges of managing complex ecosystems of students, faculty, and staff. Our ServiceNow solutions empower universities and colleges to modernize service delivery, optimize campus operations, and create seamless user experiences. By applying modern service principles across the institution, including we help unify processes and enhance efficiency across all departments.

ServiceNow Advisory Services and Customer Success

NewRocket industry tailored experiences available in

North America
Asia Pacific
EMEA

Use cases we help solve

  • Modernize Student Services: Build intuitive, self-service portals and workflows tailored to the needs of students, enabling quicker resolution of issues and improved satisfaction.
  • Streamlined Campus Operations: Consolidate disparate systems into a single source of truth for campus management, eliminating swivel chairing and driving operational efficiency.
  • Mental Health Support: Provide students with seamless access to mental health services, from scheduling appointments to accessing resources, ensuring their well-being.
  • Disability Support: Simplify accommodation requests and ensure compliance by integrating accessibility services into broader institutional workflows.
  • Student Walk-Up Experience: Improve on-campus service experiences with queue management, self-service kiosks, and real-time updates for IT and administrative support.
  • Faculty and Staff Support: Automate workflows for onboarding, IT support, HR requests, and research administration, freeing faculty and staff to focus on education and innovation.
  • End-to-End Process Automation: Simplify and accelerate complex workflows like grant approvals, course scheduling, and event planning.
  • Data-Driven Decision-Making: Centralize data from across the institution to provide actionable insights for leadership, identifying opportunities for improvement and innovation.
  • Proactive Student Engagement: Use predictive tools to track student progress, deliver personalized outreach, and address challenges before they escalate.
ServiceNow Advisory Services and Customer Success
Energy and Utilities

Automate critical operations and provide modern service delivery. Unite legacy systems to create a fully integrated ecosystem, gain end-to-end data visibility, and enhance employee experiences through automated workflows. Elevate the customer journey with simplified experiences and proactive issue detection while ensuring security and compliance for your team to efficiently respond to cyberattacks.

Healthcare and Life Sciences

Deliver better outcomes and experiences for patients by rethinking outdated infrastructure, optimizing workflows, and modernizing IT to streamline processes, reduce costs, and enhance patient care. By connecting teams, personalizing care, and managing data and compliance, you can transform the business and deliver healthier outcomes.

ServiceNow Advisory Services and Customer Success
ServiceNow Advisory Services and Customer Success
Public Sector

Empower government agencies with optimized decision-making, better digital services, and mission-oriented innovation to achieve better outcomes. Simplify processes, increase efficiency, and engage citizens with a secure cloud platform. Modernize IT systems and boost cybersecurity with intelligent workflows to combat frequent cyber threats.

Manufacturing

Achieve factory 4.0 by implementing technology to establish truly connected operations, improve productivity, and enhance customer service. Streamline workflows, automate common activities, and innovate to solve problems faster and create an effective approach to preventative plant maintenance. Empower smart manufacturing, protect against threats, and build customer loyalty with an efficient, intelligent, and visible process to get products to market on schedule.

ServiceNow Advisory Services and Customer Success
ServiceNow Advisory Services and Customer Success
Retail

Gain a competitive advantage by digitizing and automating workflows to improve the customer experience both online and in-store. This includes reimagining the retail experience, streamlining operations, and empowering employees to create exceptional customer experiences. By modernizing retail infrastructure, adapting to customer trends, and prioritizing customer service excellence, you can improve efficiency, loyalty, and security while maintaining regulatory compliance.

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