Industries we serve.

We bring more than platform expertise — with deep industry knowledge and AI-powered innovation, we apply ServiceNow to solve your specific challenges.

Financial Services

We’re one of the last true pure-play ServiceNow partners — this is what we do, day in and day out. Our crew of certified experts brings the experience, accelerators, and a practical touch of AI to help you get results faster and make the platform work harder for your business.

Use Cases

Visible & Efficient Back Office

Improve service levels and productivity with better visibility into client interactions.

Transformation Mapping

Develop a strategic plan to evaluate your existing systems and processes.

Enhanced Compliance Competencies

Manage audits proactively and prove adherence to external regulators in record time.

Call Center Transformation

Earn customer loyalty with better service, even during peak contact times.

Technology, Media, and Telecom

In fast-paced industries like telecom, media, and technology, delivering seamless services and managing complex infrastructures requires precision and agility. Our ServiceNow solutions are designed to streamline operations, eliminate swivel chairing, and create a single source of truth with industry-specific CMDB structures and workflows. From automating service delivery to optimizing the entire contract lifecycle—spanning signature to billing and invoicing—we empower TMT organizations to enhance efficiency, reduce downtime, and improve customer satisfaction.

Use Cases

Industry-specific CMDB and workflows:

Leverage the CSDM to create scalable, standardized offerings aligned with best practices and client needs.

Network and service management

Streamline the management of complex network assets, media services, and technology ecosystems to improve uptime and performance.

Streamline contract to billing

Automate and optimize the full process from contract signature to billing and invoicing, ensuring faster and more accurate service delivery.

Operational efficiency at scale

Automate repetitive tasks and standardize service delivery across multiple clients to improve performance and reduce costs.
Financial Service Ops Agent

Heidi

Higher Education

The evolving demands of higher education institutions call for a partner who understands the unique challenges of managing complex ecosystems of students, faculty, and staff. Our ServiceNow solutions empower universities and colleges to modernize service delivery, optimize campus operations, and create seamless user experiences. By applying modern service principles across the institution, including we help unify processes and enhance efficiency across all departments.

Use Cases

Modernize Student Services

Build intuitive, self-service portals and workflows tailored to the needs of students, enabling quicker resolution of issues and improved satisfaction.

Faculty and Staff Support

Automate workflows for onboarding, IT support, HR requests, and research administration, freeing faculty and staff to focus on education and innovation.

End-to-End Process Automation

Simplify and accelerate complex workflows like grant approvals, course scheduling, and event planning.

Data-Driven Decision-Making

Centralize data from across the institution to provide actionable insights for leadership, identifying opportunities for improvement and innovation.
Financial Service Ops Agent

Heidi

Service Providers

Managing service delivery across multiple clients demands a partner who understands the unique challenges of the MSP industry. Our solutions help MSPs build a robust service portfolio aligned with the Common Service Data Model (CSDM), ensuring scalable and standardized offerings. We specialize in architecting domain separation to support client-specific visibility and process differentiation, while eliminating swivel chairing by making ServiceNow the single source of truth. From contract signature to billing and invoicing, we build a 360° view of the customer and streamline the full service delivery process to drive operational efficiency and increase client satisfaction.

Use Cases

Build a robust service portfolio

Leverage the CSDM to create scalable, standardized offerings aligned with best practices and client needs.

Domain separation architecture

Implement secure domain separation to manage client-specific workflows, visibility, and reporting.

Operational efficiency at scale

Automate repetitive tasks and standardize service delivery across multiple clients to improve performance and reduce costs.

Streamline contract to billing

Automate and optimize the full process from contract signature to billing and invoicing, ensuring faster and more accurate service delivery.
Financial Service Ops Agent

Heidi

Manufacturing

Achieve factory 4.0 by implementing technology to establish truly connected operations, improve productivity, and enhance customer service. Streamline workflows, automate common activities, and innovate to solve problems faster and create an effective approach to preventative plant maintenance. Empower smart manufacturing, protect against threats, and build customer loyalty with an efficient, intelligent, and visible process to get products to market on schedule.

Use Cases

Supply Chain Visibility

Connect and automate workflows to keep supply chains resilient and responsive.

Asset & Plant Operations

Monitor and manage equipment health to reduce downtime and extend asset life.

Workforce Efficiency

Streamline shop floor and back-office processes so teams can focus on production, not paperwork.

Quality & Compliance

Automate tracking and reporting to meet safety, environmental, and regulatory standards.
Financial Service Ops Agent

Heidi

Healthcare and Life Sciences

Deliver better outcomes and experiences for patients by rethinking outdated infrastructure, optimizing workflows, and modernizing IT to streamline processes, reduce costs, and enhance patient care. By connecting teams, personalizing care, and managing data and compliance, you can transform the business and deliver healthier outcomes.

Use Cases

Patient & Member Experience

Improve access and satisfaction with self-service portals and AI-assisted support.

Regulatory Compliance

Automate documentation and audit readiness to stay compliant with HIPAA, FDA, and other regulations.

Clinical & Research Operations

Streamline workflows to reduce delays in trials, treatments, and lab operations.

Workforce Productivity

Free up clinicians and staff from repetitive tasks with automated service delivery and intelligent routing.
Financial Service Ops Agent

Heidi

Energy and Utilities

Automate critical operations and provide modern service delivery. Unite legacy systems to create a fully integrated ecosystem, gain end-to-end data visibility, and enhance employee experiences through automated workflows. Elevate the customer journey with simplified experiences and proactive issue detection while ensuring security and compliance for your team to efficiently respond to cyberattacks.

Use Cases

Grid Reliability

Predict and prevent outages with AI-powered service operations that keep energy flowing without disruption.

Regulatory Compliance

Automate reporting and oversight to stay ahead of evolving energy and environmental regulations.

Asset Management

Gain full visibility into equipment health and lifecycle to reduce downtime and extend asset performance.

Customer Experience

Deliver faster, more reliable service with self-service and digital workflows that improve customer satisfaction.
Financial Service Ops Agent

Heidi

Retail

Gain a competitive advantage by digitizing and automating workflows to improve the customer experience both online and in-store. This includes reimagining the retail experience, streamlining operations, and empowering employees to create exceptional customer experiences. By modernizing retail infrastructure, adapting to customer trends, and prioritizing customer service excellence, you can improve efficiency, loyalty, and security while maintaining regulatory compliance.

Use Cases

Omnichannel Experience

Deliver seamless service across online and in-store channels with AI-driven support.

Inventory & Supply Chain

Improve visibility and automate workflows to keep products stocked and customers happy.

Employee Enablement

Streamline onboarding, scheduling, and support so staff can focus on serving customers.

Compliance & Risk

Automate audits and reporting to stay ahead of safety, labor, and data privacy requirements.
Financial Service Ops Agent

Heidi

Our Approach

We’re one of the last true pure-play ServiceNow partners — this is what we do, day in and day out. Our crew of certified experts brings the experience, accelerators, and a practical touch of AI to help you get results faster and make the platform work harder for your business.

Use Cases

Rising Costs and Inefficiency

If you’re under pressure to deliver more with less, we streamline and automate work so your teams stay efficient without sacrificing quality.

Risk, Compliance, and Trust

If audits, regulations, or security gaps keep you up at night, we simplify oversight with workflows that reduce risk and build confidence.

Disconnected Systems and Experiences

If your tech stack feels fragmented and customers or employees expect more, we unify systems and bring in AI to deliver seamless, connected experiences.

AI Offerings

Intelligent Agent Crew

A focused deployment of Agentic AI on the ServiceNow platform, designed to launch quickly, operate confidently, and deliver measurable impact.

Flightpath.AI

A focused deployment of Agentic AI on the ServiceNow platform, designed to launch quickly, operate confidently, and deliver measurable impact.

Now Assist LAUNCH

A tactical program designed to rapidly activate and embed up to four out-of-the-box Now Assist Agentic AI skills into production

Resources, Case Studies, and Videos created by real people.

We empower clients to unlock their full ServiceNow potential across their business and beyond.

Explore Resources

How The Salvation Army Modernized HR Services and Scaled Operations with NewRocket and the ServiceNow® Platform

The Salvation Army (TSA) is a global faith-based nonprofit organization operating within the social services and charitable sector. In Canada, it is the largest non-governmental direct provider of social services, with over 13,000 employees & officers and over 30,000 volunteers serving in more than 400 communities.

From Visibility Gaps to Proactive Vulnerability Management

Scotiabank, headquartered in Toronto, is one of Canada’s Big Five banks and a leading financial services provider across the Americas. Known as “the international bank,” Scotiabank offers diverse financial services and digital banking solutions to millions of customers worldwide.

From Manual Requests to Modern ITSM

The Livestock Information Service (LIS) provides a unified digital platform for livestock keepers and supply chain members across England. Currently supporting sheep, goats, and deer — with plans to expand to cattle and pigs — LIS enables real-time animal movement reporting and tracking, ensuring traceability, disease control, and national food safety.

From Email Chaos to Streamlined Self-Service

The European Space Agency (ESA) serves 22 member states in shaping Europe’s space capabilities. With over 2,200 employees — including scientists, engineers, and IT specialists — ESA runs critical space programs, advances satellite-based technologies, and supports Earth and space research to benefit society.

From Spreadsheet Chaos to Disaster Recovery Readiness

Canada Life is a leading Canadian insurance and financial services company headquartered in Winnipeg, Manitoba. With a strong presence nationwide, the organization provides a wide range of insurance, investment, and retirement solutions. The company helps millions of Canadians achieve financial security through personalized advice and a broad range of protection and wealth products.

From IT Confusion to Proactive Service Support

Bakkavor is the United Kingdom’s leading provider of fresh prepared foods, operating 43 sites with a workforce of over 18,000. The company supplies many innovative products to major UK grocery retailers and global food brands. Known for its deep understanding of evolving consumer needs, Bakkavor delivers fresh solutions for every occasion and budget.

How TD Bank Streamlined Risk Management and Gained Resilience With NewRocket

TD Bank, a top North American bank, partnered with NewRocket to modernize its risk and compliance operations. Facing inefficiencies from manual control testing and limited executive oversight, TD Bank implemented ServiceNow IRM and a custom Executive Risk Portal developed by NewRocket. This transformation automated compliance processes, improved visibility, and enhanced decision-making.

From Fragmented Security Operations to a Unified Fusion Center

How TD Bank Enhanced Incident Response on the ServiceNow® Platform With NewRocket

Going above and Beyond on Risk Management

This companies transformation enabled rapid improvement in vulnerability remediation and risk management practices, providing a clearer view of risks and a more predictable control environment.

Streamlining Project Management

Cache Creek Casino Resort improved project visibility, efficient resource use, and customer satisfaction by overcoming manual processes and disparate tools.

Proactive Asset Management Refines Telent's Customer Service

Elevating infrastructure operations with enhanced flexibility and efficiency.

Improving the Employee Experience with IT

With NewRocket, Chamberlain Group overcame disconnected, outdated systems & achieved visibility and trust to enhance the employee experience.

Enhancing Service Operations for a Leading Broadband Provider

‍NewRocket helped Fastwyre Broadband harmonize technology services and operations, achieving streamlined processes and enhanced customer satisfaction.

Energy Company

NewRocket implemented a tailored portal solution that included taxonomy consulting. To increase adoption, engagement, and user satisfaction,

Leading Technology Company

The NewRocket team introduced stability to the Platform by performing regularly scheduled maintenance and identifying and addressing any performance issues, errors, and bugs, leading to a more stable and reliable environment for end users.

Leading Canadian Telecommunications Company

NewRocket was able to provide expert support, complete platform updates efficiently and effectively to meet business demand, optimize the platform to enhance and align with our business processes

Creating an Engaging Experience with ServiceNow's Employee Center

Users enjoy a fun, personalized, and unified self-service experience on the ServiceNow platform.

Employee Center Intranet Experience

We combined an existing Service Portal and SharePoint intranet into a "one stop shop" solution on the ServiceNow Platform.

Tech Company Portal

Employees can find what they're looking for faster using an improved topic based experience.

National Fitness Centers

We enabled employees to engage and easily get help in an omni-channel fashion (email, phone, or portal).

Global Energy Giant

We enabled employees to engage and easily get help in an omni-channel fashion (email, phone, or portal).

Multi-Billion Dollar Software Company

We provided a stabilized architecture for an external cloud application with multiple users.

Multi-Billion Dollar Managed Services Provider

We implemented ServiceNow’s Customer Service Management with Domain Separation to maximize data, process, and UI separation.

Vendor Risk Co-Implementation

We leveraged one single IRM platform to standardize and rationalize compliance, risk, and control frameworks across the organization.

Southwest Financial Institution

Our services helped rejuvenate and fully leverage the GRC investment made by this southwest financial institution.

Multinational Retailer

We created a scalable solution that delivered an intuitive experience based on location, language, and business area.

The Henry M. Jackson Foundation

We created a digital experience that puts content management and employee communication in focus.

Thermo Fisher HR

We created an interactive, topic-focused portal for Thermo Fisher’s HR Department.

Health Organization Intranet

We delivered a workplace experience that serves as the home page for every user, with tailored content using the ServiceNow platform.

City of Santa Monica App

Residents in the city of Santa Monica report issues and get news using NewRocket’s native mobile application.

Higher Education App

Students of UC Cincinnati can browse events and communicate with faculty using NewRocket’s Mobile App.

Medical Center

Proposed developing a single portal to facilitate a seamless user experience while still preserving individual department identities.

Fastenal

Created a multi-department portal that allowed users to make requests from different departments without the experience feeling disjointed or siloed.

Stuff

We provided a fully integrated intranet-style portal with relevant news and events featured on a community-based homepage.

Merck

Built a unified portal experience that combined multiple departments and processes in a cohesive way.

Channel Nine

Provided one single portal experience to facilitate seamless navigation among portals while still preserving individual department identities.

Scripps Networks

Embraced the extensive yet flexible branding guidelines to visually identify different sections of the portals such as search, the IT catalog, frequently asked questions, and news.

Informatica

Developed a dashboard-like homepage that allowed relevant content from all parts of the portal to be easily assessable.

Univ. of Cincinnati

Implemented a sleek new portal that features a rich, engaging design along with some unique customizations such as icons and department-based filtering.
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