Our Expert Services

Our main focus: creating valuable experiences for your employees, customers, and business operations.

Advisory & Consulting Services

We help you see the big picture and chart the right path forward, aligning technology with business goals. The outcome: a clear roadmap, faster adoption, and measurable impact from your ServiceNow investment.

Offerings

FlightPath

Structured, proven roadmaps that align ServiceNow to your business goals.

Enterprise Transformation Advisory

Strategic guidance to simplify complexity and accelerate adoption.

OCM & Adoption Strategy

Boosting adoption by empowering your people to embrace change with confidence and clarity.

UX Services

We bring deep expertise, design thinking, and a human-centered approach to ServiceNow implementations, providing not just solutions but the strategy to craft experiences that drive adoption, efficiency, and measurable outcomes.

Offerings

Navigate UX

A strategic diagnostic to evaluate where your current experience does not support your goals and how to change that.

Launch UX

A scalable and user-centered design baseline that aligns with both platform capabilities and organizational goals

Enhance UX

An enhanced user experience that balances out-of-the-box capabilities with tailored enhancements to meet specific user needs and business goals

Transform UX

A comprehensive, end-to-end initiative aimed at reimagining and elevating the entire user experience

Agentic AI Gen AI

We design with your people in mind, creating solutions that are intuitive and built to last. The outcome: experiences employees actually use and solutions that scale with your business.

Offerings

Agent Packs Catalog

Pre-built, AI-driven agents that handle routine tasks and deflect tickets.

FlightPath.AI

Accelerators to safely embed AI into workflows with measurable outcomes.

Now Assist LAUNCH

An application we use to help you prioritize use cases with the highest value and lowest barriers.

Implementation Services

We bring the expertise to deliver right the first time, whether it’s a new implementation or an enhancement. The outcome: faster time to value and a foundation you can trust long-term.

Offerings

Implementation Expertise

Certified experts delivering ServiceNow right the first time.

Enhancement & Expansion

Flexible services to scale and extend your platform as you grow.

FlightPath Delivery

Our proven delivery methodology that ensures speed, quality, and reduced risk.

Managed Services

We keep your platform healthy, secure, and always improving. The outcome: peace of mind with proactive support, fewer disruptions, and continuous optimization.

Offerings

Platform Health Monitoring

Proactive support to prevent issues before they impact users.

Continuous Optimization

Ongoing improvements to get the most value from your ServiceNow investment.

Cost & Risk Reduction

Streamlined operations that reduce overhead while improving stability.

Our Approach

We don’t just deliver ServiceNow projects — we make sure they stick. Our team blends strategy, design, and hands-on expertise to help you get value faster and keep improving over time. From advisory through managed services, we meet you where you are and guide you every step of the way, with AI woven in where it makes the biggest impact.

Use Cases

End-to-End Transformation

From roadmap to rollout, we guide your ServiceNow journey with proven strategies and accelerators that speed up results.

Always-On Optimization

Through managed services, we keep your platform running smoothly, fixing issues before they disrupt your business.

AI in the Flow of Work

We apply Gen AI and Agentic AI to streamline processes, deflect routine tasks, and boost decision-making.

Resources, Case Studies, and Videos created by real people.

We empower clients to unlock their full ServiceNow potential across their business and beyond.

Explore Resources

How The Salvation Army Modernized HR Services and Scaled Operations with NewRocket and the ServiceNow® Platform

The Salvation Army (TSA) is a global faith-based nonprofit organization operating within the social services and charitable sector. In Canada, it is the largest non-governmental direct provider of social services, with over 13,000 employees & officers and over 30,000 volunteers serving in more than 400 communities.

From Visibility Gaps to Proactive Vulnerability Management

Scotiabank, headquartered in Toronto, is one of Canada’s Big Five banks and a leading financial services provider across the Americas. Known as “the international bank,” Scotiabank offers diverse financial services and digital banking solutions to millions of customers worldwide.

From Manual Requests to Modern ITSM

The Livestock Information Service (LIS) provides a unified digital platform for livestock keepers and supply chain members across England. Currently supporting sheep, goats, and deer — with plans to expand to cattle and pigs — LIS enables real-time animal movement reporting and tracking, ensuring traceability, disease control, and national food safety.

From Email Chaos to Streamlined Self-Service

The European Space Agency (ESA) serves 22 member states in shaping Europe’s space capabilities. With over 2,200 employees — including scientists, engineers, and IT specialists — ESA runs critical space programs, advances satellite-based technologies, and supports Earth and space research to benefit society.

From Spreadsheet Chaos to Disaster Recovery Readiness

Canada Life is a leading Canadian insurance and financial services company headquartered in Winnipeg, Manitoba. With a strong presence nationwide, the organization provides a wide range of insurance, investment, and retirement solutions. The company helps millions of Canadians achieve financial security through personalized advice and a broad range of protection and wealth products.

From IT Confusion to Proactive Service Support

Bakkavor is the United Kingdom’s leading provider of fresh prepared foods, operating 43 sites with a workforce of over 18,000. The company supplies many innovative products to major UK grocery retailers and global food brands. Known for its deep understanding of evolving consumer needs, Bakkavor delivers fresh solutions for every occasion and budget.

How TD Bank Streamlined Risk Management and Gained Resilience With NewRocket

TD Bank, a top North American bank, partnered with NewRocket to modernize its risk and compliance operations. Facing inefficiencies from manual control testing and limited executive oversight, TD Bank implemented ServiceNow IRM and a custom Executive Risk Portal developed by NewRocket. This transformation automated compliance processes, improved visibility, and enhanced decision-making.

From Fragmented Security Operations to a Unified Fusion Center

How TD Bank Enhanced Incident Response on the ServiceNow® Platform With NewRocket

Talk to a human