Global team that leads
with purpose

We are

The Go-to ServiceNow Partner for Global Enterprise Leaders

As change is constant, workflows alone can't solve new challenges. As a top global ServiceNow partner, we help enterprise leaders tackle tough business challenges and navigate change with confidence.

Business Strategists

We know that it takes a holistic, strategic approach to get the most out of ServiceNow – an approach that puts your business needs at the center.

ServiceNow Problem Solvers

We’ve spent decades working with the ServiceNow platform, and we know how to engineer solutions that bring real results.

Global Team that Understands Your Industry

We have more than platform expertise – we have vast industry and regional knowledge. And we understand how to apply ServiceNow to solve your specific industry challenges.
1049

ServiceNow Mainline Certifications

1341

ServiceNow Micro-certifications

304

ServiceNow Suite Certifications

908

ServiceNow Sales, Pre-sales, and Delivery Accreditations

34

ServiceNow Expert Certifications

Press Releases

NewRocket Launches AI Agents, Reinforcing Position as the Trusted AI-First ServiceNow Elite Partner

NewRocket, an Elite ServiceNow partner, has announced the launch of its Intelligent Agent Crew, an advanced catalog of AI agents developed on the ServiceNow platform

NewRocket Names Jason Rosenfeld as Chief Growth and Alliances Officer

NewRocket, announced today that it has named Jason Rosenfeld as the company’s Chief Growth and Alliances Officer (CGAO)

NewRocket Names Sanjeev Munjal as Chief Financial Officer

NewRocket, an elite ServiceNow partner and global leader in digital workflow transformation, today announced the appointment of Sanjeev Munjal as Chief Financial Officer (CFO).

NewRocket Launches Flightpath.AI at Knowledge 2025: A Fast, Business-Ready Path to Applied Gen AI and Agentic AI on ServiceNow

NewRocket, a global leader in ServiceNow strategy and transformation, has announced the launch of Flightpath.AI

3CLogic and NewRocket Forge Strategic Partnership to Deliver Seamless Contact Center Solutions for Financial Services with ServiceNow

Joint effort aims to accelerate digital transformation through integrated CRM and AI-powered CCaaS offerings for ServiceNow's Financial Services Operations (FSO) product

NewRocket Names Frank Palermo as COO

NewRocket, a leading digital workflow advisor and Elite ServiceNow partner, announced today that it has named Frank Palermo as Chief Operating Officer.

NewRocket Names Harsha Kumar as CEO

The Board of Directors of NewRocket announced today that it has named Harsha Kumar as CEO

City of Reno Launches DROPS Mobile App to Revolutionize Unsheltered Outreach Efforts

DROPS is a mobile application that assists outreach workers, providing them with the tools they need to effectively manage and support the unsheltered community

City of NewRocket: Your Key to Unlocking the Next Level of Municipal Services

Today, NewRocket, the go-to ServiceNow guide for global enterprise leaders, is proud to announce the launch of City of NewRocket Solutions.

We specialize

In Simplifying Your Life with ServiceNow

Whether you’re looking to improve the employee experience, streamline IT processes, make the enterprise more secure and resilient, or enhance customer service, our team of problem solvers is here to help you achieve your goals with best-in-class solutions.

Advisory & Transformation Services

Improve service levels and productivity with better visibility into client interactions.

Agentic AI Integration

Develop a strategic plan to evaluate your existing systems and processes.

Employee Experience Solutions

Develop a strategic plan to evaluate your existing systems and processes.

Customer Experience Solutions

Improve service levels and productivity with better visibility into client interactions.

Portal, Intranet & Mobile Solutions

Develop a strategic plan to evaluate your existing systems and processes.

Security, Risk & Resilience Solutions

Develop a strategic plan to evaluate your existing systems and processes.

Implementation Services

Improve service levels and productivity with better visibility into client interactions.

Platform & Integrations Solutions

Develop a strategic plan to evaluate your existing systems and processes.

Products

Develop a strategic plan to evaluate your existing systems and processes.

We're located

All around the world to give you the best experience

Whether you’re looking to improve the employee experience, streamline IT processes, make the enterprise more secure and resilient, or enhance customer service, our team of problem solvers is here to help you achieve your goals with best-in-class solutions.

Our offices

1057 La Mirada Court Vista, CA 92081
1460 Broadway, New York, NY-10036
20 Old Bailey, London, EC4M 7AN
Unit No: 809, Tower-2, 8th Floor,
World Trade Center, Kharadi, Pune, Maharashtra 411014, India

Our Values

Here's what you can expect when you work with us

Excellence

ServiceNow is a cloud-based platform designed to streamline IT service management. It enhances operational efficiency by automating routine tasks and improving service delivery. Organizations leverage it to create a unified workflow across departments.

Creativity

To get started with ServiceNow, first assess your organization's needs and goals. Then, reach out to our team for a tailored consultation. We'll guide you through the implementation process step by step.

Integrity

The benefits of ServiceNow include improved efficiency, enhanced customer satisfaction, and reduced operational costs. It provides real-time insights and analytics to help make informed decisions. Additionally, it fosters collaboration across teams.

Teamwork

The benefits of ServiceNow include improved efficiency, enhanced customer satisfaction, and reduced operational costs. It provides real-time insights and analytics to help make informed decisions. Additionally, it fosters collaboration across teams.

Empathy

The benefits of ServiceNow include improved efficiency, enhanced customer satisfaction, and reduced operational costs. It provides real-time insights and analytics to help make informed decisions. Additionally, it fosters collaboration across teams.

Our Leadership

We know how to help global enterprise leaders because we’re a global enterprise, ready to meet you wherever you are.

Harsha Kumar
Chief Executive Officer
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Frank Palermo
Chief Operating Officer
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Jason Rosenfeld
Chief Growth & Alliances Officer
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Michael Carter
Chief Revenue Officer
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Sanjeev Munjal
Chief Financial Officer
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Sarah Hutton
Global Head of HR
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Resources, Case Studies, and Videos created by real people.

We empower clients to unlock their full ServiceNow potential across their business and beyond.

Explore Resources

How The Salvation Army Modernized HR Services and Scaled Operations with NewRocket and the ServiceNow® Platform

The Salvation Army (TSA) is a global faith-based nonprofit organization operating within the social services and charitable sector. In Canada, it is the largest non-governmental direct provider of social services, with over 13,000 employees & officers and over 30,000 volunteers serving in more than 400 communities.

From Visibility Gaps to Proactive Vulnerability Management

Scotiabank, headquartered in Toronto, is one of Canada’s Big Five banks and a leading financial services provider across the Americas. Known as “the international bank,” Scotiabank offers diverse financial services and digital banking solutions to millions of customers worldwide.

From Manual Requests to Modern ITSM

The Livestock Information Service (LIS) provides a unified digital platform for livestock keepers and supply chain members across England. Currently supporting sheep, goats, and deer — with plans to expand to cattle and pigs — LIS enables real-time animal movement reporting and tracking, ensuring traceability, disease control, and national food safety.

From Email Chaos to Streamlined Self-Service

The European Space Agency (ESA) serves 22 member states in shaping Europe’s space capabilities. With over 2,200 employees — including scientists, engineers, and IT specialists — ESA runs critical space programs, advances satellite-based technologies, and supports Earth and space research to benefit society.

From Spreadsheet Chaos to Disaster Recovery Readiness

Canada Life is a leading Canadian insurance and financial services company headquartered in Winnipeg, Manitoba. With a strong presence nationwide, the organization provides a wide range of insurance, investment, and retirement solutions. The company helps millions of Canadians achieve financial security through personalized advice and a broad range of protection and wealth products.

From IT Confusion to Proactive Service Support

Bakkavor is the United Kingdom’s leading provider of fresh prepared foods, operating 43 sites with a workforce of over 18,000. The company supplies many innovative products to major UK grocery retailers and global food brands. Known for its deep understanding of evolving consumer needs, Bakkavor delivers fresh solutions for every occasion and budget.

How TD Bank Streamlined Risk Management and Gained Resilience With NewRocket

TD Bank, a top North American bank, partnered with NewRocket to modernize its risk and compliance operations. Facing inefficiencies from manual control testing and limited executive oversight, TD Bank implemented ServiceNow IRM and a custom Executive Risk Portal developed by NewRocket. This transformation automated compliance processes, improved visibility, and enhanced decision-making.

From Fragmented Security Operations to a Unified Fusion Center

How TD Bank Enhanced Incident Response on the ServiceNow® Platform With NewRocket

Going above and Beyond on Risk Management

This companies transformation enabled rapid improvement in vulnerability remediation and risk management practices, providing a clearer view of risks and a more predictable control environment.

Streamlining Project Management

Cache Creek Casino Resort improved project visibility, efficient resource use, and customer satisfaction by overcoming manual processes and disparate tools.

Proactive Asset Management Refines Telent's Customer Service

Elevating infrastructure operations with enhanced flexibility and efficiency.

Improving the Employee Experience with IT

With NewRocket, Chamberlain Group overcame disconnected, outdated systems & achieved visibility and trust to enhance the employee experience.

Enhancing Service Operations for a Leading Broadband Provider

‍NewRocket helped Fastwyre Broadband harmonize technology services and operations, achieving streamlined processes and enhanced customer satisfaction.

Energy Company

NewRocket implemented a tailored portal solution that included taxonomy consulting. To increase adoption, engagement, and user satisfaction,

Leading Technology Company

The NewRocket team introduced stability to the Platform by performing regularly scheduled maintenance and identifying and addressing any performance issues, errors, and bugs, leading to a more stable and reliable environment for end users.

Leading Canadian Telecommunications Company

NewRocket was able to provide expert support, complete platform updates efficiently and effectively to meet business demand, optimize the platform to enhance and align with our business processes

Creating an Engaging Experience with ServiceNow's Employee Center

Users enjoy a fun, personalized, and unified self-service experience on the ServiceNow platform.

Employee Center Intranet Experience

We combined an existing Service Portal and SharePoint intranet into a "one stop shop" solution on the ServiceNow Platform.

Tech Company Portal

Employees can find what they're looking for faster using an improved topic based experience.

National Fitness Centers

We enabled employees to engage and easily get help in an omni-channel fashion (email, phone, or portal).

Global Energy Giant

We enabled employees to engage and easily get help in an omni-channel fashion (email, phone, or portal).

Multi-Billion Dollar Software Company

We provided a stabilized architecture for an external cloud application with multiple users.

Multi-Billion Dollar Managed Services Provider

We implemented ServiceNow’s Customer Service Management with Domain Separation to maximize data, process, and UI separation.

Vendor Risk Co-Implementation

We leveraged one single IRM platform to standardize and rationalize compliance, risk, and control frameworks across the organization.

Southwest Financial Institution

Our services helped rejuvenate and fully leverage the GRC investment made by this southwest financial institution.

Multinational Retailer

We created a scalable solution that delivered an intuitive experience based on location, language, and business area.

The Henry M. Jackson Foundation

We created a digital experience that puts content management and employee communication in focus.

Thermo Fisher HR

We created an interactive, topic-focused portal for Thermo Fisher’s HR Department.

Health Organization Intranet

We delivered a workplace experience that serves as the home page for every user, with tailored content using the ServiceNow platform.

City of Santa Monica App

Residents in the city of Santa Monica report issues and get news using NewRocket’s native mobile application.

Higher Education App

Students of UC Cincinnati can browse events and communicate with faculty using NewRocket’s Mobile App.

Medical Center

Proposed developing a single portal to facilitate a seamless user experience while still preserving individual department identities.

Fastenal

Created a multi-department portal that allowed users to make requests from different departments without the experience feeling disjointed or siloed.

Stuff

We provided a fully integrated intranet-style portal with relevant news and events featured on a community-based homepage.

Merck

Built a unified portal experience that combined multiple departments and processes in a cohesive way.

Channel Nine

Provided one single portal experience to facilitate seamless navigation among portals while still preserving individual department identities.

Scripps Networks

Embraced the extensive yet flexible branding guidelines to visually identify different sections of the portals such as search, the IT catalog, frequently asked questions, and news.

Informatica

Developed a dashboard-like homepage that allowed relevant content from all parts of the portal to be easily assessable.

Univ. of Cincinnati

Implemented a sleek new portal that features a rich, engaging design along with some unique customizations such as icons and department-based filtering.