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What is Flightpath.AI?

FlightPath.AI is NewRocket’s proven 4-week accelerator for applied AI in ServiceNow. It helps you identify high-value opportunities, rapidly prototype agent-driven solutions, and establish a measurable path to scale — all while embedding governance and value realization from day one.



Unlike traditional AI assessments, Flightpath.AI skips the theory and focuses on what’s possible now. We build something real — so you can explore GenAI with clarity, test feasibility, and de-risk your next steps. It’s all about applied AI, embedded in the workflows that matter most to your business.



“A practical starting point for organizations ready to apply GenAI — not just talk about it.”

How it works

Week 1

Discover: Align on business priorities, process pain points, and GenAI/Agentic AI opportunities

Weeks 2-3

Prototype: Co-develop a functional solution using your data, workflows, and goals

Week 4

Demonstrate: Showcase results, benchmark impact, and outline your roadmap for scale

What Kind of Use Cases Can We Explore?

Flightpath.AI helps you bring AI into real processes, such as:

Improve service levels and productivity with better visibility into client interactions.
Document or knowledge summarization
Next-best-action recommendations
Generative assistance for agents or users
Agentic process automation inside workflows
Every use case is tailored to your goals — and built around tangible business value.

What You Walk Away With

Prototype (GenAI/Agentic AI or Agent Pack scenario)
Value realization benchmarks + dashboard tie-in
Governance inputs (PreFlight AI checklist, Control Tower guidance)
Tailored roadmap + FlightPlan AI alignment

Ideal For

Innovation, digital, or automation teams exploring AI potential
Organizations looking to validate GenAI use cases with minimal risk
Customers building business cases for Pro+ or platform expansion
Strategy leaders needing something tangible to unlock internal buy-in

Why It Works

Fast delivery, real results— not just another workshop
Co-developed using your business context and data
Focuses on real business processes, not hypothetical ones
Bridges the gap between innovation and execution
Builds confidence in your ServiceNow AI journey

AI Offerings

Intelligent Agent Crew

A focused deployment of GenAI on the ServiceNow platform, designed to launch quickly, operate confidently, and deliver measurable impact.
A focused deployment of GenAI on the ServiceNow platform, designed to launch quickly, operate confidently, and deliver measurable impact.
A tactical program designed to rapidly activate and embed up to four out-of-the-box Now Assist Gen AI skills into production

Resources, Case Studies, and Videos created by real people.

We empower clients to unlock their full ServiceNow potential across their business and beyond.

Explore Resources

How The Salvation Army Modernized HR Services and Scaled Operations with NewRocket and the ServiceNow® Platform

The Salvation Army (TSA) is a global faith-based nonprofit organization operating within the social services and charitable sector. In Canada, it is the largest non-governmental direct provider of social services, with over 13,000 employees & officers and over 30,000 volunteers serving in more than 400 communities.

From Visibility Gaps to Proactive Vulnerability Management

Scotiabank, headquartered in Toronto, is one of Canada’s Big Five banks and a leading financial services provider across the Americas. Known as “the international bank,” Scotiabank offers diverse financial services and digital banking solutions to millions of customers worldwide.

From Manual Requests to Modern ITSM

The Livestock Information Service (LIS) provides a unified digital platform for livestock keepers and supply chain members across England. Currently supporting sheep, goats, and deer — with plans to expand to cattle and pigs — LIS enables real-time animal movement reporting and tracking, ensuring traceability, disease control, and national food safety.

From Email Chaos to Streamlined Self-Service

The European Space Agency (ESA) serves 22 member states in shaping Europe’s space capabilities. With over 2,200 employees — including scientists, engineers, and IT specialists — ESA runs critical space programs, advances satellite-based technologies, and supports Earth and space research to benefit society.

From Spreadsheet Chaos to Disaster Recovery Readiness

Canada Life is a leading Canadian insurance and financial services company headquartered in Winnipeg, Manitoba. With a strong presence nationwide, the organization provides a wide range of insurance, investment, and retirement solutions. The company helps millions of Canadians achieve financial security through personalized advice and a broad range of protection and wealth products.

From IT Confusion to Proactive Service Support

Bakkavor is the United Kingdom’s leading provider of fresh prepared foods, operating 43 sites with a workforce of over 18,000. The company supplies many innovative products to major UK grocery retailers and global food brands. Known for its deep understanding of evolving consumer needs, Bakkavor delivers fresh solutions for every occasion and budget.

How TD Bank Streamlined Risk Management and Gained Resilience With NewRocket

TD Bank, a top North American bank, partnered with NewRocket to modernize its risk and compliance operations. Facing inefficiencies from manual control testing and limited executive oversight, TD Bank implemented ServiceNow IRM and a custom Executive Risk Portal developed by NewRocket. This transformation automated compliance processes, improved visibility, and enhanced decision-making.

From Fragmented Security Operations to a Unified Fusion Center

How TD Bank Enhanced Incident Response on the ServiceNow® Platform With NewRocket

Going above and Beyond on Risk Management

This companies transformation enabled rapid improvement in vulnerability remediation and risk management practices, providing a clearer view of risks and a more predictable control environment.

Streamlining Project Management

Cache Creek Casino Resort improved project visibility, efficient resource use, and customer satisfaction by overcoming manual processes and disparate tools.

Proactive Asset Management Refines Telent's Customer Service

Elevating infrastructure operations with enhanced flexibility and efficiency.

Improving the Employee Experience with IT

With NewRocket, Chamberlain Group overcame disconnected, outdated systems & achieved visibility and trust to enhance the employee experience.

Enhancing Service Operations for a Leading Broadband Provider

‍NewRocket helped Fastwyre Broadband harmonize technology services and operations, achieving streamlined processes and enhanced customer satisfaction.

Energy Company

NewRocket implemented a tailored portal solution that included taxonomy consulting. To increase adoption, engagement, and user satisfaction,

Leading Technology Company

The NewRocket team introduced stability to the Platform by performing regularly scheduled maintenance and identifying and addressing any performance issues, errors, and bugs, leading to a more stable and reliable environment for end users.

Leading Canadian Telecommunications Company

NewRocket was able to provide expert support, complete platform updates efficiently and effectively to meet business demand, optimize the platform to enhance and align with our business processes

Creating an Engaging Experience with ServiceNow's Employee Center

Users enjoy a fun, personalized, and unified self-service experience on the ServiceNow platform.

Employee Center Intranet Experience

We combined an existing Service Portal and SharePoint intranet into a "one stop shop" solution on the ServiceNow Platform.

Tech Company Portal

Employees can find what they're looking for faster using an improved topic based experience.

National Fitness Centers

We enabled employees to engage and easily get help in an omni-channel fashion (email, phone, or portal).

Global Energy Giant

We enabled employees to engage and easily get help in an omni-channel fashion (email, phone, or portal).

Multi-Billion Dollar Software Company

We provided a stabilized architecture for an external cloud application with multiple users.

Multi-Billion Dollar Managed Services Provider

We implemented ServiceNow’s Customer Service Management with Domain Separation to maximize data, process, and UI separation.

Vendor Risk Co-Implementation

We leveraged one single IRM platform to standardize and rationalize compliance, risk, and control frameworks across the organization.

Southwest Financial Institution

Our services helped rejuvenate and fully leverage the GRC investment made by this southwest financial institution.

Multinational Retailer

We created a scalable solution that delivered an intuitive experience based on location, language, and business area.

The Henry M. Jackson Foundation

We created a digital experience that puts content management and employee communication in focus.

Thermo Fisher HR

We created an interactive, topic-focused portal for Thermo Fisher’s HR Department.

Health Organization Intranet

We delivered a workplace experience that serves as the home page for every user, with tailored content using the ServiceNow platform.

City of Santa Monica App

Residents in the city of Santa Monica report issues and get news using NewRocket’s native mobile application.

Higher Education App

Students of UC Cincinnati can browse events and communicate with faculty using NewRocket’s Mobile App.

Medical Center

Proposed developing a single portal to facilitate a seamless user experience while still preserving individual department identities.

Fastenal

Created a multi-department portal that allowed users to make requests from different departments without the experience feeling disjointed or siloed.

Stuff

We provided a fully integrated intranet-style portal with relevant news and events featured on a community-based homepage.

Merck

Built a unified portal experience that combined multiple departments and processes in a cohesive way.

Channel Nine

Provided one single portal experience to facilitate seamless navigation among portals while still preserving individual department identities.

Scripps Networks

Embraced the extensive yet flexible branding guidelines to visually identify different sections of the portals such as search, the IT catalog, frequently asked questions, and news.

Informatica

Developed a dashboard-like homepage that allowed relevant content from all parts of the portal to be easily assessable.

Univ. of Cincinnati

Implemented a sleek new portal that features a rich, engaging design along with some unique customizations such as icons and department-based filtering.
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