Software Asset Management Quick Start

Be ready for license audits

Imagine being able to respond immediately to license audit requests with comprehensive and accurate information. Make it possible with ServiceNow software asset management capabilities. Automatically discover and monitor usage using a central information repository. Use dashboards and reports to undercover the information you need to prove compliance.

Automated software discovery
SAM Publisher Packs
Configurable dashboards and reports

Make better procurement and allocation decisions

Cut software and cloud expenses by pinpointing usage patterns and demand. Reduce or eliminate unnecessary spending by embedding SAM into the IT change process and acting on unlicensed deployments. Use an intuitive, modern dashboard and automated optimization alerts to stay on top of it call.

Software Asset Workspace
Ability to integrate decision making into other IT processes
Automated optimization alerts

Features

ServiceNow CSM (Customer Service Management)

License usage and discovery maps

Get a complete view of your software inventory by automatically discovering software assets across the organization. Real-time usage monitoring helps identify unused or underutilized software licenses. You can use that insight to take actions to optimize usage.

Improved visibility into software inventory and usage
Real-time usage monitoring
Optimized usage to reduce costs

Dashboards and reports

Gain insights into license compliance, usage, and optimization with a robust set of reports and dashboards. Tailor the reports and dashboard to your needs to achieve both a comprehensive view and detailed breakdown of your software assets. Get this visibility for software for wherever the software lives--desktop, server, or cloud.

Ensure license compliance
Optimize distribution and usage
Reduce software spend

License workbench

Track and manage all of your software licenses in one place, ensuring compliance with licensing terms. Stay on-top of critical software management tasks with automated alerts notifying you of opportunities to optimize and other key actions. Get visibility into normalization suggestions, import errors, missing data, potential savings, and potential true-up costs.

Track and manage all software from one place
Drive action and outcomes
Get automated alerts about key actions

Improved software distribution and reclamation

Automate deployment and end-of-life processes and certifications. Use rules to guide when software is distributed and to where. Assign license allocations to software deployed that does not yet have assigned licensed rights. Remove unallocated installations for software that should not be deployed or is on a restricted list.

Automate deployment using rules
Integrate deployment into request and license allocation processes
Reclaim unallocated license and during employee departures

Operational Benefits

Improving the employee workplace experience is the No. 1 priority for 67% of corporate real estate leaders who are increasingly working with the digital workplace team to optimize the hybrid experience.

By 2025, corporate workspace allocation will flip from 70% individual workstations and 30% collaborative space to 30% individual and 70% collaborative space. By 2025, less than 5% of desk workers will prefer to work from a corporate workplace full time, down from 17% in 2021.

By 2027, 80% of millennial workers will prefer to spend their time in various workplaces rather than full-time remote or full-time work from the office, up from 61% in 2021. By 2024, organizations with a persistent cross-functional team tasked with workplace experience strategy will be 80% more likely to have high employee satisfaction with the workplace.

Gartner, 2023 Market Guide for Workplace Experience Applications

Optimize Software Costs

Key Benefits

Features

Operational Benefits

Next Steps