Are you looking for a way to quickly take your self-service portal to a new level of polish and usability? Go beyond a basic Employee Center portal and into an extraordinary employee experience with the NewRocket Portal Quick Start. Increase adoption and efficiency with a rapid upgrade to the default experience.
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A self-service portal is a great way to reduce demand on your Service Desk. Employees enjoy it, too. They can get the information they need through a knowledge base, quickly get ticket status and use automation to resolve common issues and requests. Lower support costs and higher employee satisfaction--win, win.
Employees often resort to using generic ticket forms when they can't find the specific support they need. This results in slower resolution times and increased employee frustration. You can change this behavior by making your knowledge and request forms easier to find and use.
Users adopt software more easily when the interface is attractive and familiar. Give your Employee Center portal a face-lift with better layout and tightly integrated branding. These cosmetic and user experience improvements help get employees to the portal the first time and make them want to come back.
Move away from slow and expensive support channels like phone and email and take advantage of the self-service options you can present through a portal. Employees will be able to get immediate answers from a searchable knowledge base. When they need further assistance, you can present a catalog of request forms that can structure requests to reduce resolution time. Avoid wasting time answering "What's the status of my ticket?" by presenting the up-to-the-minute status of all of the user's requests directly on the portal.
Combine knowledge articles and request forms into topical pages that align with how employees think about the services and support they need. Group and categorize those pages into a menu and navigation structure that is easy to understand and navigate. By making these critical improvements to the knowledge and catalog experience, you'll be able to improve productivity and user satisfaction while lowering support costs.
The NewRocket Portal Quick Start sets a foundation for scalability. As more services and departments are added, the navigation structure can adapt to accommodate the additional scope. As new feature requests roll in, your team can configure components and settings - and even add new components - without adding technical debt.
The latest releases of Employee Center harness the power of the new taxonomy builder. This allows topics and subtopics to be dynamically built into landing pages on the portal. Topics easily link Catalog Items, KB Articles, and other content based on terms that make sense to the end-user. NewRocket helps pioneer this concept to ensure your portal is low maintenance and that content can be easily managed by a distributed team. All of this is intended to advocate for the end-user finding the topics that he or she is interested in to meet their business needs.
Deliver powerful results to your organization with OCM consulting to cross-functional project teams. NewRocket can help you understand and embrace the functionality afforded by their new tailored multi-department portal and leverage more of Employee Center's OOB to build for the future. Nobody knows ServiceNow like we do.
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All of the resources your employees need in one place. Reduce the complexity and costs of ownership for your users by uniting your workforce under a single digital experience. Our intranet and multi-department solutions will ensure consistency across departments while still allowing each department to own its content.
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