Effective ITOM can help you achieve trusted visibility for your environment. But often, it can be hard to understand your current state and dependencies when you face critical or routine events. Organizations can miss SLAs and opportunities to hit business objectives and enhance the user experience without clear target metrics. As a result, rather than achieving organizational goals, they struggle to fine-tune the health of their business and operations management. That’s why we’ve created a quick checklist of four target metrics for you to maximize ITOM. In doing so, it’s crucial to provide thresholds for each of the statistics below — which will make them an effective metric.
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