This cloud computing company provides managed services for mainframe, cloud, and hybrid IT. The company employs more than 2,400 people worldwide and is headquartered in the Midwest United States.
This Managed Services Provider needed the ability to track insights, communicate service status, and manage multiple software assets. In addition to improving self service, they needed a way to effectively move from their previous solutions to a single system of record for their clients, services, and operations.
We utilized ServiceNow as the one-stop system for managing services and operations allowing us to consolidate software consumption and information into a single point of access. ServiceNow's MSP Domain Separation capability enables them to offer their clients their own domain in a domain-separated instance. Effectively reducing service-related customer churn and penalties while increasing self-service and case resolution.
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