Improving a Business Solutions Process

Replacing a Legacy Non-integrated Solution

We provided a fully integrated, scalable, and easily maintainable solution using the ServiceNow platform.

Overview

Our client is a is a leader in providing smart, cutting-edge technology solutions for global organizations of all sizes.

The Challenge

Legacy Solution is manual causing errors and long fulfillment times
Order process is manual leading to sales / opportunity loss
Legacy Solution does not integrate to Connections financial applications
Legacy Solution is not easy to maintain and add new value-added services

Project Highlights

10%

Increase of Customer orders

10%

Reduction in errors with Service Provider partners and customers

50%

Reduction in order fulfillment time

25%

Decrease in manual tasks for order fulfillment

The Solution

Implementation of ServiceNow Customer Service and Field Service Management Applications
Service Provider Partners contracts and catalog items be created and maintained in ServiceNow
Create integrated, real-time interfaces between Connection and Service Provider Partners ServiceNow Instances
Real time interface between ServiceNow and Connection, financial system to provide account, billing, and inventory data
Allow customers and partners to request all of Connections manage services offerings directly from Connection, ServiceNow Portal

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Employee Center

Creating an Engaging Experience with ServiceNow's Employee Center

Users enjoy a fun, personalized, and unified self-service experience on the ServiceNow platform.

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Employee Center

Employee Center Intranet Experience

We combined an existing Service Portal and SharePoint intranet into a "one stop shop" solution on the ServiceNow Platform.

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Employee Center

Tech Company Portal

Employees can find what they're looking for faster using an improved topic based experience.

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Service Portal / Intranet

Multinational Retailer

We created a scalable solution that delivered an intuitive experience based on location, language, and business area.

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